Complaints and Disputes Resolution

Our team will always do their very best to provide you with the service and support you expect from us. However, if something is not going as you expect please call us on 0800 88 2000 to discuss the problem directly and we will work with you to achieve a suitable outcome.

If you are still not satisfied with the outcome of our internal complaint process you can contact our independent dispute resolution scheme.

Community Financial Services (CFS) is a member of the Financial Services Complaint Limited resolution scheme. It is free to make a complaint and this scheme can help you to resolve any disagreements you have with us.

Contact details for our dispute resolution scheme are:

Financial Services Complaints Limited

Level 4
101 Lambton Quay
Wellington 6011
Phone: 0800 347 257
Website: www.fscl.org.nz
Email: info@fscl.org.nz
Member Registration Number: 4035

 Community Financial Services Limited is a registered financial services provider.

 Financial Services Provider Number: FSP135668